DEAR CUSTOMER, THANK YOU FOR YOUR REVIEW: THE SERVICE FAILURE-RECOVERY DYADIC INTERACTIONS IN THE RESTAURANT INDUSTRY

Thank You for Your Continued Support.

It has been a very busy time for the Center. We are pleased that Dr. Sarah Breier will continue to be a principle and scholar of the Center, all the way from Tasmania, Australia. Dr. Clay Anderson has moved to North Kansas City Hospital to direct the palliative care program. Travis Dixon went to work with major events planning on MU campus. We welcome Matt Morgan now Each brings a unique set of...

Thank you, CMS, for your leadership!

Beginning January 1, 2010, the Centers for Medicare & Medicaid Services (CMS) increased the focus on depression screening and care planning for older adults receiving home health care services. With this revision, Medicare-certified home care agencies are required to complete two new depression related items included in the Outcome and Assessment Information Set (OASIS-C). These home health car...

the effect of service failure and service recovery strategies on customer behavioral

service failure can put companies out of business if attention is not paid to this problem. the purposes of this study were to investigate the explanatory relationships between hotel guests’ perceptions of (a) service failure; (b) service recovery strategies in each service failure situation and behavioral intentions. this study explained the components of service recovery strategies used when ...

the search for the self in becketts theatre: waiting for godot and endgame

this thesis is based upon the works of samuel beckett. one of the greatest writers of contemporary literature. here, i have tried to focus on one of the main themes in becketts works: the search for the real "me" or the real self, which is not only a problem to be solved for beckett man but also for each of us. i have tried to show becketts techniques in approaching this unattainable goal, base...

Dear Editor of Evolution and Human Behavior, Thank you for your consideration of our manuscript: Adaptive Content Biases in Learning